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Setting Remote Access

Remote access is a new feature that replaces the existing BioStar 2 CLOUD feature. This feature allows to securely access internal networks from external networks using the ngrok service. This feature enables access to the BioStar 2 server remotely without firewall settings or port forwarding.

Info

  • The Remote Access feature is requires a BioStar 2 Remote Access license.

  • When purchasing the remote access license, Suprema generates a bot account, endpoint, and license document for remote access use on the ngrok Suprema site.

Caution

  • Remote Access is provided through ngrok’s third‑party tunneling service. Remote Access is provided through ngrok’s third‑party tunneling service. Before using this feature, please review Remote Access Feature Agreement.

  • BioStar 2 simply supports the connection by calling the ngrok API, but the security, safety, and continuity of internet connectivity entirely depend on the ngrok service. Therefore, Suprema assumes no responsibility for any security incidents, data loss, or system breaches that may occur during the use of this feature.

When to use this?​

Use the remote access feature in the following situations.

  • When you need to connect to the BioStar 2 server from an external network

  • When it's challenging to connect directly due to firewalls or NAT environments

  • When you want to quickly set up remote access without complex network setups

  • When you need to temporarily provide outside access rights

Remote access setup​

Activate remote access license​

  1. Log in with your BioStar 2 admin ID.

  2. Click Settings on the top of screen.

  3. Click License.

  4. Enter the admin name and remote access license key that received by Suprema on Remote Access of the BioStar 2 License section.

  5. Click Activate.

Activate remote access​

  1. Log in with your BioStar 2 admin ID.

  2. Click Settings on the top of screen.

  3. Click Remote Access.

  4. Change the Remote Access option to Use in the Remote Access with ngrok section.

Remote Access Permissions based on Unified Gateway Settings

The services accessible via Remote Access vary depending on whether the Unified Gateway is enabled. You can configure the Unified Gateway in Settings → Security.

Unified GatewayAccessible Services
ActiveAll services
InactiveAccess Control service

Enter ngrok setup information​

Enter the ngrok setup information provided by Suprema.

  • Authtoken: Enter your authentication token(Authtoken).

  • URL: Enter the endpoint URL. The URL is in the format your-name.bs.ngrok.app.

After entering all the information, click Apply. If a warning message window appears, check the content and click the Agree button.

Access endpoint URL​

After completing the setup, verify whether you can access the BioStar 2 server from an external network using the endpoint URL you entered in URL.

Info

If you cannot access via endpoint URL from an external network, contact the sales point or distributor that issued your license.