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Add Users

This document provides step-by-step instructions on adding and managing individual users in BioStar Air. It covers the entire process of selecting the user type (regular or temporary), issuing the appropriate credentials, and setting access levels and validity periods. It also includes how to edit or delete the added user’s information.

Customers who began using BioStar Air access control before May 2025 may still be using the Airfob Space app, which has since been rebranded as the Suprema Pass app. Both apps offer identical functionality and are fully compatible. There is no need for existing users to switch — mobile credentials work seamlessly across both.

Tip

Refer to the following video for step-by-step guidance on the entire process of adding a new user.

Add users​

  1. Click User Management → Users in the left sidebar.

  2. A list of users appears.

  3. Click Add User → Add User at the top right of the screen.

When the Add New User(s) window appears, enter and configure the required information in each section. Set the required fields in all sections and click Activate Credential at the bottom right.

Enter user information​

Enter the new user's basic information in the User Detail section.

  • ID: Enter a specific ID manually or allow the system to generate it sequentially.

  • Language: Select the user's default language.

  • User Group: Select the group to which the user belongs.

  • Name: Enter the user's full name.

  • Title: Enter the user's title.

  • Department: Enter the name of the user's department.

  • User Photo: Upload the user's profile image. For more information on details, refer to the following.

Info

  • * indicates a required field.

  • Enter the user's email and phone number in Send Invitation By in the Credential Detail section.

Upload profile image​

  1. Hover over the profile image area and click the plus icon.

  2. Select the image file saved locally.

  3. When the Crop Image window appears, adjust the photo to the desired size. Click Fit This Image to resize the image automatically.

  4. Click Save to save the uploaded image as the profile image.

Select user type​

Select whether the user you are adding in the Credential Detail section is a regular user or a visitor. The credential types that can be issued vary by user type.

  • Regular: A user who is a regular member of an organization or facility and requires long-term, ongoing access. All credential types can be issued.

  • Temporary: A visitor or non-regular member who needs short-term, limited access. This can include guests, external visitors, short-term contractors, delivery couriers, and so on. Only Web Card credentials, including QR code and LinkPass, can be issued.

Info

  • Regular users are automatically assigned the full access level, whereas Temporary users must manually select an access level.

  • User Type is supported in BioStar Air version 2.6 or higher.

Issue credentials​

Enter user information, and then set the credentials to use for access authentication in the Credential Detail section. Each credential has a toggle switch to enable or disable it.

  • Mobile Card: Use the Suprema Pass mobile app as an access authentication method. The administrator can edit the card ID number.

  • RF Card: Add up to eight RFID cards per user for access authentication. Click Add.

    Configure the card type (CSN or Wiegand), card ID, and card name. Select a reader in Scan with Reader. Alternatively, scan a physical RFID card with the connected reader.

  • Web Card: Use Web QR or Link Pass as access authentication methods.

    Web QR appears only after enabling QR Reader at Settings → Site → Additional Features.

  • Face: Add up to two face profile images for access authentication. Upload an existing image or register through a reader. Alternatively, send a link by email so the user enrolls directly with the mobile device’s camera.

    • Select File: Select an image file saved locally to upload.

    • Register on Device: Enroll a face image using the connected reader.

    • Register on Mobile: Scan a QR code with a mobile device’s camera to open a link for face image enrollment.

  • PIN: Set a 4–16-digit PIN to use as part of two-factor authentication (2FA).

Email the Suprema Pass app download link to users who use Mobile Card or Web Card. Enter the email address (required) and phone number (optional).

Info

Request SMS credit recharge in Settings → Credit Center to use the SMS option.

Set access levels and validity​

After selecting credentials, configure the credential validity period, access levels, and floor levels in the Access Detail section.

  • Credential Valid Period: Set the validity period of the credentials issued to the user. Click to leave the expiration date open-ended.

  • Access Level: Select the access levels for the user. Grant full access or choose a predefined access level.

  • Floor Level: Select the floor levels the user can access.

  • Device Manager: Allow the user to manage access permissions on a specific reader.

  • Mobile Consecutive Tag: Allows consecutive mobile card tags without wait time. This feature is supported in Suprema Pass app version 2.9.0 or higher.

Info

  • Access Level can be assigned permanently (expires with the credential) or temporarily (expires before the credential).

  • Device Manager is available only for X-Station 2 users who have access to the admin menu.

Select card template​

Click or under Card Template in the right panel to change the card template design.

Save or activate the user​

After configuring all user settings, choose one of the following options.

  • Click Save to save the user for later activation.

  • Click Activate Credential to issue and activate the credentials immediately.

Next step

After learning how to add individual users, proceed to the next step to register multiple users at once.

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