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Use The Partner Portal

The BioStar Air Partner Portal is an exclusive tool for value-added resellers (VARs) that lets them manage customer sites, distribute credits, and efficiently oversee administrative functions.

Info

  • The Partner Portal is for value-added resellers (VARs) only and not for site administrators or end customers.

  • If you do not receive an invitation email, check your spam folder or contact your Partner Portal administrator.

  • Verify that the email used for registration is correct. This cannot be changed later.

Tip

Watch the video below for a guide on using the BioStar Air Partner Portal.

Manage sites​

Log in to the Partner Portal to view the list of sites linked to your account.

  • Review site details such as site name, country, and allocated credits.

  • Monitor each site’s monthly costs to determine when additional credits are needed.

  • Track the number of users and registered devices.

  • Add notes for internal tracking.

Edit site details​

Click the site you want to edit in the site list. On the site edit screen, perform the following actions.

  • Update site details, including time zone and country information.

  • Add or edit notes related to the site.

  • Adjust the number of allocated credits.

  • Invite additional administrators to the site.

  • Delete the site if necessary.

Track credit history​

View all credit changes in the Credit history section.

  • Set a time range to review credit changes for a specific period.

  • Monitor recent credit additions for customer sites.

Manage administrators​

Invite other users to the partner portal in the Admin section.

  1. Select the administrator level.

  2. Enter the email address of the user to invite.

  3. Click OK to send the invitation.

Info

End customers must not be added to the partner portal. Only value-added resellers (VARs) should manage site creation and credit allocation.

Understand roles and permissions​

The partner portal has four permission levels.

  • Observer: Can view site information but cannot make changes.

  • Operator: Can set up new sites and allocate credits but cannot modify administrator permissions or invite new administrators.

  • Admin: Can invite and manage other administrators but cannot remove master level users.

  • Master: Has full control of the portal, including user management, site creation, and credit allocation. Only master level users can activate the Partner Portal account initially.

Info

Set up and activate a master account before users with other permission levels can access the portal.

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