Firmware upgrade

Upgrade BioStar Air firmware to enhance device performance, strengthen security, and take advantage of new features. This simple process can be performed through the BioStar Air web portal or mobile app.

Info

To upgrade the firmware in the BioStar Air mobile app, refer to Register and Delete Devices.

Before start

• Devices must be online to update firmware. Check the device status in the Product column of the device list. A green dot (

  ) next to the device image indicates the device is online.

• During a firmware update, the device becomes temporarily offline, but it should reconnect within 3–5 minutes.

• We recommend running firmware updates outside business hours, as devices become temporarily offline.

• Configure notifications to receive alerts when new firmware is updated. For more information on alert settings, see Set Up Alerts and Reports.

Info

For more information on device management, see Manage Registered Devices.

Upgrade the firmware for an individual device

Web

Log in to the BioStar Air portal and follow these steps to upgrade firmware.

1. Click Device Management → Registered Devices in the left sidebar.

2. Click the device in the device list that you want to upgrade.

3. When the Edit Device window appears, go to the Detail section.

4. Click Update Firmware.

   

   The image above is an example screen and may differ from the actual screen.

5. Select the latest firmware version for the device and confirm the update.

Mobile

This guide explains how to upgrade the firmware using the mobile app.

1. Open the BioStar Air app on your mobile device and log in.

2. Tap the Devices card.

3. Tap the device in the list whose firmware you want to upgrade.

4. Tap Update Firmware.

5. Select the latest firmware version and tap OK.

6. When the message window appears, review the information and tap Confirm.

Info

• Firmware upgrade may take 5–10 minutes, during which the device is unavailable.

• Do not power off the device.

• The device restarts automatically after the firmware upgrade is complete.

Upgrade firmware on multiple devices at once

1. Click Device Management → Registered Devices in the left sidebar.

2. Check the current version for each device in the Firmware column in the device list.

3. Click the arrow on the right side of the Firmware column to sort devices by firmware version.

   

4. Select the checkbox to the left of each device you want to upgrade.

5. Click the button at the top of the device list.

   

6. When the Update Firmware window appears, select the latest firmware version, and click OK.

7. When the message window appears, review the information and click Confirm.

Info

• Firmware upgrade may take 5–10 minutes, during which the device is unavailable.

• Do not power off the device.

• The device restarts automatically after the firmware upgrade is complete.