Firmware upgrade

Upgrade BioStar Air firmware to enhance device performance, strengthen security, and take advantage of new features. This simple process can be performed through the BioStar Air web portal or mobile app.

Customers who began using BioStar Air access control before May 2025 may still be using the Airfob Space app, which has since been rebranded as the Suprema Pass app. Both apps offer identical functionality and are fully compatible. There is no need for existing users to switch — mobile credentials work seamlessly across both.

BioStar Air portal

Log in to the BioStar Air portal and follow these steps to upgrade firmware.

Upgrade firmware for an individual device

1. Click Device Management → Registered Devices in the left sidebar.

2. Click the device in the device list that you want to upgrade.

3. When the Edit Device window appears, go to the Device Info section.

4. Click Update Firmware.

   

   The image above is an example screen and may differ from the actual screen.

5. Depending on the device, select the latest firmware version, 2.9 or 2.10 (as of August 2025), and confirm the update.

Upgrade firmware in bulk

1. Click Device Management → Registered Devices in the left sidebar.

2. Check the current version for each device in the Firmware column in the device list.

3. Click the arrow on the right side of the Firmware column to sort devices by firmware version.

   

4. Select the checkbox to the left of each device you want to upgrade.

   Devices with version 2.9 or earlier installed are considered outdated as of August 2025.

5. Click the button at the top of the device list.

   

6. When the Update Firmware window appears, select the latest firmware version, and click OK.

7. When the message window appears, review the information and click OK.

Info

• Firmware upgrade may take 5–10 minutes, during which the device is unavailable.

• Do not power off the device.

• The device restarts automatically after the firmware upgrade is complete.

Mobile app

This section explains how to upgrade firmware using the BioStar Air app on iOS or Android mobile devices.

1. Open the BioStar Air app on your mobile device and log in.

2. Tap the Devices card.

3. Tap the device in the list whose firmware you want to upgrade.

4. Tap Update Firmware.

5. Select the latest firmware version and tap OK.

6. When the message window appears, review the information and tap OK.

Info

• Firmware upgrade may take 5–10 minutes, during which the device is unavailable.

• Do not power off the device.

• The device restarts automatically after the firmware upgrade is complete.

Notes

• Devices must be online to update firmware. Check the device status in the Product column. A green dot (

  ) next to the device image indicates the device is online.

• During a firmware update, the device becomes temporarily offline, but it should reconnect within 3–5 minutes.

• To avoid disruption, run firmware updates outside business hours.

• Configure notifications to receive alerts when new firmware is updated. For more information on alert settings, refer to the following.

Info

For more information on device management, refer to the following.