Mobile App

The BioStar Air app offers all the same features as the BioStar Air web portal. Users can manage access control, monitor event logs, control devices, and perform administrative tasks directly from a mobile device.

Customers who began using BioStar Air access control before May 2025 may still be using the Airfob Space app, which has since been rebranded as the Suprema Pass app. Both apps offer identical functionality and are fully compatible. There is no need for existing users to switch — mobile credentials work seamlessly across both.

Use the mobile app

Download the BioStar Air app on your mobile device and log in.

• Download and install the BioStar Air app on your mobile device.

  • iOS

  • Android

• Log in using the same ID and password you use for the BioStar Air web portal.

Info

• Verify that you logged in with the same credentials as the web version.

• Stay close to the device to update it in BLE mode.

• Certain features, such as real-time video monitoring, require a connected camera.

Dashboard

After logging in to the mobile app, Dashboard on the home screen provides the following information.

• Daily user accesses

• Total active registered users

• Connected devices

• Credit status

• Connected camera (if a camera is connected)

User management

Tap the Active Users card on the home screen, or tap Management → Users in sequence.

• Select a user and review the details.

• Modify user status (reissue, suspend, delete, or activate).

• Tap the button and enter the required details to add a new user.

Info

For more information on managing users, refer to the following.

Monitoring

Monitoring provides the following information.

• Event Logs: Monitor and analyze event logs and audit logs. For more information on this, refer to the following.

• Alert & Report History: View past alerts and generated report history through the web portal and mobile app. For more information on this, refer to the following.

• Door Status: Monitor the real-time status of doors connected to the site. For more information on this, refer to the following.

  • Check door status and control it remotely.

  • Tap a door once to edit it, or press and hold to select multiple doors and perform batch actions.

  • Setting a door to Unlock Mode or Lock Mode overrides relay settings or schedules.

  • Delete unused doors as needed.

• Real-time video (if a camera is connected)

Devices

Tap the Devices card on the home screen, or tap Management → Devices in sequence.

• View all registered devices.

• Select a device to edit, update firmware, or reboot it.

• If the device is not connected to the network, use BLE mode close to the device to update its firmware.

• Tap the button to add a new device.

Info

For more information on device management, refer to the following.