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Manage User Groups

In BioStar Air, administrators can categorize users by department, role, or other criteria through user groups. This enables more efficient configuration and management of access control.

Customers who began using BioStar Air access control before May 2025 may still be using the Airfob Space app, which has since been rebranded as the Suprema Pass app. Both apps offer identical functionality and are fully compatible. There is no need for existing users to switch — mobile credentials work seamlessly across both.

Tip

Refer to the following video to watch the guide on managing user groups.

Create group​

Create a new user group.

  1. Click User Management → User Groups in the left sidebar.

  2. Click Add User Group at the top right of the screen.

  3. When the Add User Group window appears, enter the user group name.

  4. Click Save to create the group.

  5. When a warning message appears, click Yes.

Info

Deleting a group does not delete the users in that group. The users are only removed from the group.

Create lower group​

Use lower groups to further categorize user groups. However, lower groups are not hierarchical. This means users in a lower group are not automatically included in the upper group.

  1. Click User Management → User Groups in the left sidebar.

  2. Click Add User Group at the top right of the screen.

  3. When the Add User Group window appears, click the Add as a Subgroup option.

  4. From Select Parent Group, select the upper group.

  5. Enter the group name in User Subgroup Name.

  6. Click Save to create the lower group.

The newly created lower group appears indented under the upper group in the user group list.

Assign users to a group​

After creating a user group, add users to it.

  1. Click User Management → Users in the left sidebar.

  2. Click the checkbox next to the users to assign to the group in the user list.

  3. Click at the top left of the user list.

  4. When the Manage User Groups window appears, select the upper or lower group to assign the users.

  5. Click Save to save the group settings.

Confirm that the users are assigned to the new group in the User Group column of the user list.

Return to User Groups to confirm that the group's Total Users is updated.

Remove or move group​

Remove users from a group or move them to another group.

  1. Click User Management → Users in the left sidebar.

  2. Click the checkbox next to the users to remove from or move between groups in the user list.

    When moving users, first select users from the same group, then proceed.

  3. Click at the top left of the user list.

  4. When the Manage User Groups window appears, perform one of the following:

    • To unassign the group, clear the selected group's checkbox.

    • To move the group, select the checkbox for the current group and then choose the target group.

  5. Click Save to save the group settings.

Confirm the group changes in the User Group column of the user list.

Edit group name​

Modify the name of an existing user group.

  1. Click User Management → User Groups in the left sidebar.

  2. Click the checkbox for the user group to edit in the list.

  3. Click at the top left of the user group list.

  4. When the Edit User Group window appears, edit the group name.

  5. Click Save to save the changes.

Info

The group name can be edited only when a single group is selected.

Delete group​

Delete any user groups that are no longer needed.

  1. Click User Management → User Groups in the left sidebar.

  2. Click the checkbox for the user group to delete in the list.

  3. Click at the top left of the user group list.

Understand user group totals​

User group composition​

User groups are not organized hierarchically.

  • Users in a lower group do not automatically appear in the upper group.

  • The upper group’s total user count does not include lower group members unless they are added manually.

  • Selecting a lower group shows only the users assigned to that lower group.

Can users belong to multiple user groups?​

Users in BioStar Air can belong to multiple user groups.

In BioStar 2, user groups were typically linked to a single department. BioStar Air separates these, allowing more dynamic use.

  • Filter the user list by group to quickly manage access levels.

    e.g., HR department

  • Create context-specific groups that span multiple departments.

    e.g., men’s locker room

  • User groups are used for event log filtering and report generation.

  • Assign user groups to muster zone devices or device groups to enforce specific safety protocols.

This flexibility makes it easier to manage overlapping user roles and access scenarios.

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