Troubleshooting

Have you encountered an unexpected problem while using BioStar Air? This document identifies common issues you may encounter when using BioStar Air and explains how to resolve them.

Select a problem below to view step-by-step solutions.

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Fix Bulk User Addition Issues→ Read more

Learn how to troubleshoot common issues when adding users in bulk with the BioStar Air portal.

Fix Mobile Card Issues→ Read more

Resolve mobile card authentication, Bluetooth and location permission issues, and connection failures in the Suprema Pass app.

Why Am I Being Asked to Enable Location Services?→ Read more

This guide explains how to enable location services in the Suprema Pass app for secure Bluetooth communication and mobile access card features.

Troubleshoot Video Playback Issues→ Read more

Learn how to troubleshoot video playback issues in BioStar Air, check ONVIF Profile G support, resolve codec compatibility, and fix SD card format problems.